Customer Complaints 

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It is the policy of Phillips Mortgage Group, LLC to respond to customer complaints, disputes, and issues swiftly and to take each complaint seriously.

It is not the intention to burden Phillips Mortgage Group, LLC customers with documentation or paperwork in order to resolve issues brought to our attention in the normal course of business. We will respond quickly, decisively to all inquiries, questions, and concerns brought to our attention.

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A complaint must be mailed to:
Phillips Mortgage Group, LLC
6013 Cedar Pine Dr
Orlando, FL 32819

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Attention: Legal

All written complaints will be discussed with the appropriate functional area employees of the business. The appropriate personnel will draft timely responses to consumers and/or regulators. Generally, the Corporate CEO will keep a central file of complaints and responses unless stated differently in this policy, and the board of directors will review new complaints and responses at a board meeting at least quarterly, but more typically in response to any submitted complaint within 1 month.